Frequently Asked Questions

Bluelene

Is Methylene Blue safe to put on my skin?

Methylene Blue has been used for over 100 years in medical applications and is on the WHO list of safe and essential chemicals. The Bluelene product has been rated as safe by the FDA.

Can Methylene Blue turn my skin blue?

Our extensive lab tests confirm that our formulation will never turn your skin blue.

How long will it take for my order to ARRIVE? Can I track MY SHIPMENT?

You can expect your shipment within 3-5 business days after ordering. You will receive a confirmation email with your tracking number as soon as your order ships.

Where is Bluelene made? The Bluelene products are made in USA.

What is your return policy?

Customer satisfaction is a top priority and this is why we bring top of line products that are proven to nurture and assist in the process of aging with grace. All Products sales are final.  We offer support via text, WhatsApp 939.213.8898 or email theskinclinicstore@gmail.com for any questions or doubts. We also offer 30minutes   zoom videoconferencing for skin evaluation (fee $40) or 60 minutes zoom videoconferencing  skin consultation (fee$80) for appointment please email and detail information and questions you would like us to address. Payment via venmo@theskinclinicstore.


Read our full refund policy here: Refund Policy

How long before I see results?

You will immediately notice extra hydration and plumpness, as well as improvements in texture. Expect age reversal results after 2-3 weeks of use, with optimal results at 4 weeks. Give Bluelene at least 28 days to catch a full cell turnover cycle. Our active ingredient Methylene Blue goes inside the skin cell to repair damage from free radicals; as a result skin cells proliferate at a greater rate and with greater viability. This doubles the cell's collagen and elastin production - the building blocks of plump, beautiful skin in just two weeks. 


Can I use Bluelene with my Retinol skin treatment?

We don't recommend using retinol while using Bluelene. Bluelene works to restore your skin cell health, so you have a greater proliferation of healthy cells that double your collagen and elastin production in just 2 weeks. Retinol encourages rapid skin cell turnover (cell death), so you make new cells that also produce collagen and elastin. As you can see, the two products do opposite things. If you have some remaining retinol, we suggest using it on other body parts, ie neck or décolleté, while using Bluelene on your face.


Can I use Bluelene with my Vitamin C serum?

Vitamin C is very complimentary to Methylene Blue, which is our patented ingredient. In fact, our research shows that together, these two actives have a synergistic effect to produce even more collagen and elastin. Bluelene’s Night Plus+ has a built-in Vit C serum to capture this wonderful effect. You can always layer you Vit C serum under our Bluelene creams.


Do you use essential oils?

We use therapeutic grade oils only in minimal quantity to create a slight, pleasant scent. All of our products  use oils in compliance with the IFRA standards, which set the levels by oil for photosensitivity. Our products are far below the standards set by IFRA for photosensitivity. 

Does your product help with acne and acne scars?

We have seen nice results with improving skin texture and smoothing of uneven skin tone, as well as reducing inflammation related acne. While, we don't specifically work on scar tissue, we would encourage you to try our Night Plus+. We have had so many reports of incredible skin improvement.

Which product should I use?

We suggest using our Night Cream for evening and our Daily Moisturizer for morning. Both products have the same amount of active ingredients, but the Daily is lighter. Our customers with normal to oily skin prefer it in the daytime. If you have dry skin, you might start by using the Night Cream for both morning and night.

Our Night  Plus+ is includes a Vitamin C serum that is built-in. Our research shows that this combination delivers a tripling effect on skin cell proliferation. It is the product we recommend for mature skin and skin that needs special attention for sun damage repair, hyperpigmentation and skin inflammation issues.


Can I use an exfoliant with Bluelene?

You can use exfoliants like AHA with Bluelene. They work to remove dead skin cells from the skin's top layer, while Methylene Blue goes into the deeper layers of the skin.

Products like Benzoyl peroxide work by peeling away the skin to get rid of dead skin cells, excessive oil, and bacteria to keep pores free from clogs and to reduce inflammation. You can use a Benzoyl Peroxide wash in the morning and use our night cream for your pm routine.

How much Methylene Blue is in your cream and does it turn my skin blue?

We established the optimal levels of Methylene Blue for skin health during our research. At these levels, there is no blue coloration in either our creams or on your skin. The actual concentration is a trade secret. We only cause pharmaceutical grade Methylene Blue, which is of the highest purity.

Can I derma roll with Bluelene?

Will my skin peel with Bluelene?

We do not see any skin peeling associated with our Bluelene formulations. In fact, Methylene Blue promotes skin health and wound healing, so it would create the opposite effect.

How does Methylene Blue get inside a skin cell?

Our patented ingredient Methylene Blue has the unique ability to penetrate both water and lipid (fat), which is why it can enter the double membrane surrounding the skin cell, as well as the membranes of the mitochondria.

Once inside, Methylene Blue repairs the DNA, creates mitochondrial health and increases the proliferation of new cells, which double the collagen and elastin production.


How do we know Bluelene is actually doing what the study say?

Dr. Cao conducted all the studies you see published and she also formulates our Bluelene products in accordance with her research.  Everything we bring to market starts in our own R&D lab under Dr. Cao's guidance. We also commissioned a third party, independent clinical study that tested our Bluelene product on women of various ages and ethnicities over a 4 week period.  The study confirmed our own research findings.

Where can I  actually see your studies published?


Here is the Nature Scientific Report where we published our results on MB as a super anti-oxidant and electron carrier: https://www.nature.com/articles/s41598-017-02419-3

You might also be interested in the report on the sun protection capabilities of MB, as well as our research on outperforming Retinol: Ultraviolet radiation protection potentials of Methylene Blue for human skin and coral reef health | Scientific Reports.

Is Bluelene cruelty free and vegan? 

Our products are developed in the Biology Labs at the University of Maryland. We use sophisticated bio printed 3-D human skin models to conduct all of our testing and are 100% cruelty free. We do not use any animal derived ingredients in our formulations and meet vegan standards.

SkinScript

How long can my Skinscript order take to arrive?

Once shipped, a package could take up to 10 business days to arrive. Occasionally, a carrier may mark the package as delivered, but it may show up the next day. We recommend calling your local Post Office first, as they can give the most accurate location of the package once it has left our facility. If you have not received the package within 10 business days, please email theskinclinicstore@gmail.com


Is Skinscript tested on animals?

No, ingredients and products are only tested on humans.

Is Skinscript Gluten free?

Skin Script products are formulated without gluten derivatives. We recommend reviewing th The Glycolic and Retinol Pads contain glycolic acid and retinol which give the formula its yellow color visible upon opening.


What color should the Glycolic & Retinol Pads be?

The Kojic Acid in this product is potent and highly active. While Kojic Acid does not affect the yellow color initially, over time it will darken with changes in light, pH or temperature, causing the actual pads to darken. This is normal and does not reduce the efficacy of the formula.

The seal of the product can also absorb the darkened product. Over time kojic acid will darken causing pads to darken as well. Off gassing can occur, which can be absorbed by the seal of the jar and may result in darkening or discoloration of the seal. Discoloration of the seal is normal and does not reduce efficacy of the product. Consult the formula composition with your physician for additional guidance.

Other

Which products are safe for Pregnant or lactating women? 

Products containing no added acids, glycolic, lactic, salicylic, mandelic, or retinol are considered safe for pregnant or lactating women.


Which products are safe for prescription Retinoid, or accutane users?

Products containing no added acids, glycolic, lactic, salicylic, mandelic, or retinol are considered safe for prescription retinoid or Accutane users.

We recommend that clients using prescription retinoids including Retin-A discontinue use 5-7 days prior to treatment.  

Accutane users must stop using Accutane at least 6 months to one year prior to treatments, doctors’ clearance is highly recommended.

Do you ship internationally?

We are not able to ship to addresses outside of the US, except for US military bases and US territories.

My order never arrived. What should I do?

Occasionally, delivery drivers will mark a shipment as “delivered” before it actually has been delivered. Please allow an additional 3-5 days fextra or delivery to your home. Please alert us if your order has been marked as delivered but hasn’t arrived. We also recommend checking with neighbors and around your property to ensure the order wasn’t dropped off at a different location.

If your order still hasn’t shown up, please reach via email to Theskinclinicstore@gmail.com so that we can file a shipping claim and have this taken care of for you.


If I have any question about how to use a products or device?

If the answer to your question is not within the product content, description or instruction on box or device.

Please whatsapp your question to 939.213.8898 or fill this contact form.

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